Privacy Policy
Effective Date: October 9, 2024
This Privacy Policy ("Privacy Policy") govern your access to and use of our services, including our website, applications, and any other features, functionalities, or content offered by the company ("Company") under the service name of version (collectively, the "Service").
1. Information we collect
We collect the following information when you use the Service:
- Account information: When you create an account or participate in a pilot program, you may provide personally identifiable information (PII) such as your name and email address.
- Usage Data: We may automatically collect information about your use of the Service, such as the pages you visit, features you use, and your IP address. We do not collect your customers' PII.
2. Use of information
We may use the information we collect to:
- Provide and improve the Service
- Send you information about our products and services
- Respond to your inquiries and requests
- Administer your account
- Comply with legal obligations
3. Your choices
You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
4. Disclosure of information
We may share your information with third-party service providers who assist us in operating the Service. These providers are obligated to use your information only for the purpose of providing the Service and are prohibited from using it for any other purpose. We will not sell or share your information with third parties for marketing purposes without your consent.
5. Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
6. Data ownership and security for customer data
- Training Data: Your training data (customer data you use to train the AI model) is securely stored on our servers and accessible only on your private pages. All data transfers are encrypted
- Data Ownership: You retain ownership of your training data. Data from external providers (if used) is owned by us or those providers.
- Personalization without PII: We personalize messages using field tags (e.g., {first_name}) without actual PII values. We further contextualize data with categories like "cohort type."